Call Centre Executive / Trainee Call Centre Executive

Company: WishQue (Pvt) Ltd

Role Summary

As a member of our Customer Care Division, you will play a vital role in delivering an exceptional customer experience by assisting customers across multiple communication channels, resolving inquiries efficiently, and working closely with internal teams to ensure every order is handled with care and professionalism.

Requirements / Qualifications

Call Centre Executive

• Minimum three (3) years' experience in a call centre, customer service, or customer support environment.
• Excellent verbal and written communication skills in English, with proficiency in Sinhala and/or Tamil.
• Strong interpersonal, problem-solving, and conflict-resolution skills.
• Sound computer literacy and the ability to work confidently with customer service systems.
• Professional attitude with a genuine passion for delivering outstanding customer experiences.
• Ability to perform effectively in a fast-paced, target-driven environment.
• Age preferably below 30 years.

Trainee Call Centre Executive

• School leavers and young individuals with excellent communication skills, a positive attitude, and a strong willingness to learn are encouraged to apply.
• Comprehensive training will be provided to successful candidates.

Location

WishQue Head Office - Nawala (196, Nawala Road, Nawala)

Salary / Benefits

• Attractive remuneration package aligned with industry standards.
• Performance-based incentives and career advancement opportunities.
• Structured training and continuous professional development.
• Exposure to one of Sri Lanka's most recognised and rapidly growing e-commerce businesses.
• A collaborative, inclusive, and professional work environment that values innovation, teamwork, and customer excellence.

Working Schedule

• Six (06) working days per week on a roster basis.
• Day shifts, including weekends and public holidays.
• Nine (09) working hours per shift.
• Any pre-approved work performed from home will be compensated separately.

How to Apply

Send your CV to jobs@wishque.com (with the subject: CALL CENTRE EXECUTIVE). Include contact details of two non-related referees. Hotline: +94 71 213 8888.