KD Rise Electrical Motors (Pvt) Ltd

Role Summary

We are looking for energetic, customer-focused, and result-oriented professionals to join our Customer Care Team and help deliver outstanding customer service.

Location

Nawagamuwa

Customer Care Executive: Key Responsibilities

• Handle customer inquiries via phone, WhatsApp, email, and social media.
• Provide accurate product and service information.
• Resolve customer complaints professionally.
• Follow up on customer requests and service issues.
• Maintain customer records and prepare daily reports.
• Coordinate with internal departments to ensure customer satisfaction.

Customer Care Executive: Requirements

• Diploma or Degree in Business, Marketing, or a related field.
• 1-2 years of customer service experience (Freshers with excellent communication skills may apply).
• Good communication skills in Sinhala and English (Tamil is an advantage).
• Computer literacy (MS Office, Email, CRM systems).
• Strong problem-solving and interpersonal skills.

Customer Care Assistant Manager: Key Responsibilities

• Supervise the Customer Care Team.
• Monitor customer satisfaction and service quality.
• Handle escalated customer complaints.
• Develop customer service strategies and SOPs.
• Prepare performance reports and KPIs.
• Coordinate with Sales, Service, and Operations departments.
• Train and mentor customer care staff.

Customer Care Assistant Manager: Requirements

• Degree or Diploma in Business Administration, Marketing, or related field.
• 3-5 years of experience in Customer Service, with supervisory experience preferred.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Knowledge of CRM systems and Microsoft Office.
• Ability to work under pressure and meet deadlines.

Benefits

• Attractive Salary
• Performance Incentives
• Career Growth Opportunities
• Friendly Working Environment
• Training & Development