Assistant Manager – Data Capture Services

Company: InfoMate (Pvt) Ltd

Requirements

• 7+ years of relevant experience in data capture, data processing, BPO, shared services, or non-financial operations.
• At least 3 years of experience in a supervisory or people leadership role.
• Proven exposure to foreign / international client management within an offshore or shared services environment.
• Bachelor’s degree or equivalent professional qualification in Business, Management, IT, or a related field is mandatory.
• Master’s degree in Business, Management, Operations, IT, or a related discipline will be considered an added advantage.
• Strong analytical skills with experience in operational and performance reporting.
• Excellent written and verbal communication skills in English.
• Proven leadership, stakeholder management, and problem-solving abilities.
• Ability to work effectively under pressure and manage multiple priorities.
• Flexibility to work across all shifts, including night shifts.

Key Responsibilities

• Manage end-to-end service delivery for non-financial foreign operations.
• Lead, coach, and develop Team Leads and operational teams.
• Plan and manage shift schedules and workforce allocation to ensure uninterrupted operations.
• Monitor operational performance including volume, accuracy, quality, and turnaround times, and implement corrective actions.
• Act as the primary escalation point for operational and service delivery issues.
• Prepare and present operational performance reports and dashboards to management.
• Support workforce planning and recruitment coordination in collaboration with Human Resources.
• Ensure night-shift operational readiness, including transport arrangements and employee welfare compliance.
• Drive continuous improvement initiatives and process efficiencies.