Assistant Manager - Digital Business Unit

Company: CBC Finance PLC

Location

Head Office, Colombo

Key Responsibilities

• Call Center Management: Manage daily inbound/outbound customer calls efficiently.
• CRM & Business Growth: Drive CRM strategies & convert marketing leads into sales revenue.
• Team Leadership: Supervise, mentor, and schedule an agile team of Telemarketing Sales Team.
• Quality & Escalate Resolution: Ensure strict compliance, quality control, and grievance management.

Requirements

• Education: Degree or professional qualification in Business, Marketing, or CRM.
• Experience: 3–5 years in operations (1–2 years in a Team Leader/Supervisory role), ideally in Banking, Financial Services or Insurance.
• Skills:
  • Fluency in English & Sinhala (Tamil is a plus).
  • Proficiency in CRM, Telephony systems, & MS Office.

How to Apply

Email your updated CV with details of two non-related referees to: careers@cbcfinance.lk