E-Commerce Campaigns and Operations Executive

Company: MJF Group

The MJF Group is a vertically integrated business with a strong foundation in the tea industry, spanning tea growing, manufacturing, branding, and marketing. As home to the world-renowned Dilmah brand, the Group has established itself as a leading international player with a diversified portfolio that extends beyond tea into hospitality, leisure, and other dynamic business sectors.

Executive – E-Commerce Campaigns & Operations

We are looking for a detail-oriented and commercially driven Executive – E-Commerce Campaigns & Operations to support the growth and daily operations of our e-commerce business across online shops, marketplaces, and bulk tea websites.

KEY RESPONSIBILITIES

• Plan and execute promotional campaigns, seasonal promotions and maintain the e-commerce promotional calendar across regions.
• Coordinate with Marketing, NPD, Production, Logistics, Finance, Sales and Customer Experience teams to ensure timely execution of campaigns and initiatives.
• Manage product listings, pricing, promotional information, and website content across Shopify, marketplaces and bulk tea websites.
• Support order fulfilment, marketplace replenishment, stock management and inventory forecasting to ensure product availability across markets.
• Monitor campaign and sales performance, generate insights, and prepare regular reports on sales, inventory, fulfilment and market performance.
• Oversee middleware integrations between Shopify, marketplaces, and ERP systems, ensuring accurate data and inventory synchronization and resolving discrepancies.
• Ensure e-commerce activities, product updates, pricing, and promotions comply with platform requirements, regional regulations and brand guidelines.
• Work closely with the Finance team to track revenue, reconcile orders, manage invoices and monitor payment flows across e-commerce shops.
• Identify and resolve operational and system-related issues while continuously improving e-commerce processes and customer experience.

CANDIDATE PROFILE

• Bachelor's degree or equivalent qualification in Marketing, Business Management, Digital Marketing, E-Commerce or a related field.
• Minimum 2 years of relevant experience in e-commerce, digital marketing, campaign management or e-commerce operations.
• Experience with Shopify, online marketplaces, ERP systems, or other e-commerce platforms will be an added advantage.
• Good knowledge of digital campaign tools and Microsoft Office, particularly Excel.
• Experience in campaign coordination, product listing, inventory/order management and reporting is preferred.

Please apply via www.dilmahtea.com careers on or before 7 days after the publication of this advertisement.