E-commerce Customer Service Executive

Role Summary

Digit Web Lanka is looking for a dedicated E-commerce Customer Service Executive to join our team in Thirunelvely. This full-time, onsite position focuses on managing client interactions across various global online marketplaces.

Key Responsibilities

• Manage and respond to client inquiries through email and various marketplace messaging systems.
• Assist customers with order tracking, returns, cancellations, and refund processes.
• Provide support on platforms including eBay and Amazon.
• Collaborate with warehouse, sales, and delivery departments to resolve issues.
• Keep detailed logs of customer interactions and maintain accurate records.

Qualifications and Skills

• At least 6 months to 1 year of experience in a customer service role, ideally within the e-commerce sector.
• Excellent written English communication skills are essential.
• Proficiency in basic computer operations and online platforms.
• Ability to remain professional and polite when dealing with high-pressure situations.
• Strong attention to detail and problem-solving capabilities.
• Openness to utilizing AI tools for multilingual communication support.

How to Apply

Interested candidates can apply by sending an email to jobs@digitweb-jf.com, contacting +94 764 120 908, or completing the application via this form: Application Link.