E-Commerce Executive
E – COMMERCE EXECUTIVE
Company: Grace Lanka Apparel (Pvt) Ltd
KEY RESPONSIBILITIES
- Manage and monitor online sales through various E-Commerce platforms and digital channels
- Upload, update and maintain product listings, including product descriptions, prices, sizes, images and stock availability
- Monitor online orders from placement to successful delivery and coordinate with relevant teams when necessary
- Respond promptly and professionally to customer inquiries and messages product related questions
- Handle and resolve customer complaints, returns, exchanges and other after sales matters
- Monitor online sales performance and identify opportunities to improve sales and customer experience
- Ensure online platforms are regularly updated with new product, promotions, discounts and product information
- Coordinate with the warehouse, sales, marketing and delivery teams to ensure smooth order fulfillment
- Independently manage day to day operations of e-commerce activities with minimum supervision
CANDIDATE PROFILE
- 2 – 3 years' experience in E-Commerce, online sales, digital sales or similar role
- Have good knowledge of product uploading and online catalogue management
- Have practical experience handling online selling platforms / marketplaces
- Be responsible, proactive and willing to take ownership of assigned tasks
- Experience in fashion / apparel industry will be an advantage
WHAT WE EXPECT
INDEPENDENT / CUSTOMER FOCUSED / TECH SAVVY / RESULT ORIENTED / RESPONSIBLE PERSON
SALARY/BENEFITS
An Attractive remuneration package awaits for the right candidate.
LOCATION
40/5, Noel Mendis Mawatha, Modarawila Industrial Zone, Panadura.