E-Commerce Manager

MANAGER - E-COMMERCE

We are seeking a commercially driven and strategically minded Manager - E-Commerce to lead the digital revenue performance of our hotel portfolio.

THE IDEAL CANDIDATE:

• Has 4-6 years' experience in hotel e-commerce, revenue management, or digital distribution.
• Possesses strong expertise in OTAs, Channel Managers, CRS, and booking engines.
• Understands digital acquisition channels including PPC, Meta Ads, Google Ads, and SEO fundamentals.
• Demonstrates strong analytical capability with the ability to interpret data and drive revenue-focused decisions.
• Has experience managing multi-property portfolios within a hotel group structure.
• Is commercially aware, proactive, and results-oriented.
• Has strong reporting skills.
• Communicates confidently across Revenue, Sales, Marketing, and Operations teams.

This role requires someone who views digital platforms as strategic revenue channels, not just distribution tools.

ROLES & RESPONSIBILITIES

• Lead and execute the overall e-commerce strategy across CHC properties.
• Drive growth in direct bookings while optimizing channel mix and profitability.
• Oversee OTA performance, rate parity, and distribution accuracy across all systems.
• Manage Channel Manager, CRS, and booking engine integrations.
• Monitor digital performance including website conversion, ADR, RevPAR, and cost of acquisition.
• Analyze channel and campaign performance, providing revenue-driven insights to senior management.
• Ensure accurate rate mapping, content consistency, and system efficiency.
• Collaborate with Revenue, Marketing, IT, and external partners to strengthen digital revenue performance.

Location: EKHO Hotels & Resorts Corporate Office, Vauxhall Street, Col 02

SEND YOUR CV TO: marketing@ekhohotels.com