Kanthoruwa

Employee Support Center Coordinator

Customer Service & Support·Posted Jul 21, 2026

Coordinator - Employee Support Center - Kadawatha

Company: Jaykay Marketing Services (Pvt) Ltd

Key Responsibilities

  • Study the manpower report and plan recruitment accordingly.
  • Attend the Hotline call requests for recruitment.
  • Finalize suitable candidates and onboard them accordingly.
  • Plan manpower requirements and onboarding, coordinating effectively with the outlets.
  • Effectively communicate onboarding dates and documentation requirements.
  • Follow up on the reporting status of the recruits.
  • Plan and forecast future manpower requirements and keep an available pool to fulfill urgent outlet needs.
  • Manage the cost centres of pool employees and ensure Kadawatha cost centre clearance and transfer to fill vacancies effectively.
  • Organise or participate in recruitment campaigns to provide the required manpower to retail stores.
  • Manage the recruitment campaign budgets.
  • Organize teams with the help of CHRMs to drive the campaign.
  • Maintain accurate records of campaign interview candidates.
  • Coordinate with and follow up with advertising stakeholders to ensure the publication of ads.

Requirements/Qualifications

  • Bachelor’s degree in human resources or equivalent professional qualification.
  • A minimum of 1-2 years of work experience in the field of Human Resources (Retail HR experience will be an added advantage).
  • Strong interpersonal skills.
  • Previous experience in talent acquisition, recruitment coordination or related roles is preferred.
  • Proficiency in MS Office suite and other.
  • Good communication skills in English and Sinhala and/or Tamil.
  • High attention to detail and a motivation towards achieving quality results.

Location

Kadawatha