Executive - Customer Experience

EXECUTIVE - CUSTOMER EXPERIENCE

Head Office

For more than 38 years, we've helped millions of Sri Lankans lead more fulfilling lives. As we look ahead to the next 38 years, we're seeking the right individuals to lead us into a better, brighter future for us all.

The Job

We are seeking a dynamic and customer-focused professional who is passionate about creating exceptional customer experiences. This role offers the opportunity to drive customer journey enhancements, improve service quality, analyse customer insights and collaborate with cross-functional teams to deliver innovative solutions that strengthen customer satisfaction, loyalty and retention across the entire customer lifecycle.

• Operations, Service Quality, Business Process Improvement or a related function
• Experience in insurance, financial services or another customer-centric industry will be an added advantage
• Proficiency in Microsoft Office
• Excellent written and verbal communication skills
• Proficiency in preparing reports, tracking initiatives and presenting insights

The Ideal Candidate

• A Bachelor's degree in Business Management, Marketing, Insurance, Customer Experience or a related field from a recognised university
• 1 to 2 years of experience in Customer Experience, Operations, Service Quality, Business Process Improvement or a related function

The Rewards

An attractive remuneration package awaits the right candidate.

The Application

If you feel like you're the right person for this role, please forward your updated CV to jobs@ceylife.lk. Please mention 'Executive - Customer Experience' in the subject line of the email.