Executive Customer Relations Manager

EXECUTIVE - CUSTOMER RELATIONS

Myland Developments PLC is a fast-growing real estate development company dedicated to delivering affordable and high quality property solutions. With a strong focus on customer centricity, we strive to create value through transparency, innovation, and excellence in execution. As a subsidiary of Ambeon Capital PLC, a diversified investment management company, Myland Developments benefits from robust corporate governance, strategic oversight, and the strength of a well-established group with a presence across multiple sectors.

We are seeking a customer focused and detail oriented Executive – Customer Relations to manage customer inquiries, deed coordination, and after-sales processes while ensuring a smooth and professional customer experience throughout the property transfer journey.

Core Responsibilities

• Respond to customer inquiries and communications through phone, email, and in person within agreed service timelines.
• Prepare and maintain individual customer files, including agreements, settlement sheets, EP ledger cards, transfer notes, and instruction sheets.
• Coordinate with legal representatives by providing customer details required for deed preparation and review completed deeds for accuracy.
• Prepare monthly stock, sales, and advance reports accurately and within required deadlines.
• Maintain accurate and up-to-date customer and operational records for easy retrieval and audit readiness.
• Support smooth administrative and after-sales processes while ensuring accuracy and minimal follow-up from management.
• Coordinate effectively with internal teams, legal representatives, and other external stakeholders to ensure timely completion of customer-related activities.

Qualifications and Experience

• Bachelor's degree in Business Administration, Business Management, or an equivalent field.
• Minimum 2-3 years of experience in customer service, sales administration, after-sales, or a related field.
• Excellent communication and interpersonal skills with a strong customer-service orientation.
• Good attention to detail and ability to maintain accurate documentation and records.
• Strong coordination, organizational, and follow-up skills.
• Ability to prepare reports and work with deadlines.
• Basic computer literacy (MS Office and email communication).

If you are looking forward to a challenging and rewarding career, please email your CV along with two non-related referees to careers@ambeongroup.com to reach us on or before 09th October 2026. Please mention the position applied for in the email subject.

Human Resources Department
No.143/A/2 Kandy Rd, Kadawatha,
Sri Lanka. T: 011 2 901 911
myland.lk