Executive Director - Global Shared Services

Executive - Global Shared Services

Company: Expolanka Freight (Pvt) Ltd

Location: HQ - Colombo, Sri Lanka

Key Responsibilities:

• Coordinate with internal stakeholders, overseas offices, agents, and customers to ensure smooth shipment execution and operational efficiency
• Process and monitor shipment pre-alerts, ensuring all required information is complete, accurate, and routed to the relevant teams on time
• Create and maintain shipment jobs in CargoWise in accordance with customer requirements, SOPs, and company guidelines
• Update and manage shipment documentation, including Master Bills of Lading (MBLs), House Bills of Lading (HBLs), invoices, and supporting documentation
• Perform Accounts Receivable (AR) and Accounts Payable (AP) activities, including cost posting, invoicing, and job financial management
• Provide operational support through the CargoWise platform, ensuring data accuracy and timely issue resolution
• Prepare and submit regulatory filings, including ACI, AMS, ISF, eManifest, and other customs-related declarations as required
• Liaise with customers, overseas agents, carriers, and internal teams to resolve operational queries and provide shipment updates
• Ensure compliance with company SOPs, customer requirements, and international trade regulations
• Maintain high standards of data accuracy, service quality, and operational excellence while meeting established KPIs and service level agreements (SLAs)

Qualifications:

• Partially or fully completed Bachelor's Degree in Business Administration, Logistics, Supply Chain Management, or a related field
• 3-4 years of experience in freight forwarding, logistics, supply chain operations, or a related field
• Strong analytical skills with exceptional attention to detail and accuracy
• Excellent written and verbal communication skills
• Strong organizational and time management abilities
• Ability to work effectively in a fast-paced, deadline-driven environment
• Proficiency in Microsoft Office applications (Excel, Word, Outlook)
• Prior experience in freight forwarding, logistics operations, or handling CargoWise will be a distinct advantage
• A proactive attitude with the ability to work independently as well as collaboratively within a team
• Ability to work on a rotational shift basis, including day shifts, night shifts, weekends, and public holidays, based on operational requirements

Apply now:

Send your résumé to careers@efl.global with the contact details of two non-related referees within 7 days of this advertisement. Please mention the position applied for in the subject line of your email.