Field Service Executive - HERO Operations

Location

Islandwide: Colombo, Gampaha, Kaluthara/Rathnapura, Galle/Matara, Hambanthota/Monqarala/Badulla, Ampara/Baticoloa/Mathale/Trinco, Mulaithive/Vavunia/Mannar, Kilinochchi/Jaffna, Anuradhapura, Puttlam, Kurunegala, Kegalle/Kandy/N-Eliya

Role Summary

Abans Auto (Pvt) Ltd. is seeking a Field Service Executive to support our HERO operations. You will be part of an organization committed to delivering innovative mobility solutions and maintaining high standards of service quality.

Key Responsibilities

• Coordinate field service activities and service schedules for technicians.
• Ensure timely assignment of service requests and monitor job progress.
• Communicate with customers regarding appointments, inquiries, and complaints.
• Maintain accurate service records, job cards, and technician reports in the ERP system.
• Coordinate with the spare parts department to ensure availability and monitor usage.
• Provide administrative support and assist in route planning for field visits.
• Prepare periodic reports on service activities and performance.
• Monitor service completion timelines and ensure compliance with company policies and safety guidelines.
• Maintain confidentiality of customer and company information.

Requirements

• G.C.E. (O/L) and G.C.E. (A/L); Diploma/Certificate/Degree in a related field is an added advantage.
• Minimum 1 year of experience in service coordination, customer service, or technical administration (automotive/two-wheeler industry preferred).
• Proficiency in MS Office and ERP service management systems.
• Strong communication, organizational, coordination, and problem-solving skills.
• Ability to multitask, work under pressure, and collaborate effectively within a team.
• Detail-oriented with strong documentation and reporting accuracy.

How to Apply

Send your CV to: nipunana@abansgroup.com