Field Service Technician

Role Summary

The Field Service Assistant will be responsible for well-ordered field service and repair operations, supporting the regional service manager to achieve company KPIs, and assisting service franchise agents with technical and system knowledge, spare parts, and timely payments.

Key Responsibilities

• Coordinate field repairs, installations, and deliveries to ensure high customer satisfaction.
• Resolve service-related inquiries and complaints; issue replacements or trade-in discounts where required.
• Support and monitor service franchise agents (SFAs) for technical needs, spare parts, and policy adherence.
• Maintain accurate data in SFAS and verify invoices for timely payments.
• Ensure timely settlement of SFA bills with 100% accuracy through field verification.

Requirements/Qualifications

• Passed G.C.E. Ordinary level and G.C.E. Advanced level examinations.
• Diploma in Business Management or Human Resources Management.
• 3-5 years experience in a similar capacity; knowledge will be an added advantage.
• Proficiency in advanced MS Excel.
• Working knowledge on ERP / SFAS / Powerbase.
• Fluency in Tamil and Sinhala (English is preferable).
• Age below 35 years.

Location

Regional Service Center - Vavuniya

Application Instructions

If you match our profile, email your updated CV with contact details of two non-related referees to careers@singersl.com within 7 days from the date of the advertisement.