Receptionist - Nawaloka Hospitals PLC

Role Summary

Nawaloka Hospitals PLC is seeking a courteous, professional, and efficient Receptionist to serve as the first point of contact for our valued patients and visitors.

Requirements/Qualifications

• Successfully completed G.C.E. Advanced Level (A/L) examination.
• A diploma or certificate in Front Office Management or Customer Service is an added advantage.
• Minimum 1 year of work experience in a professional front-office environment or hospitality industry.
• Exceptional communication and interpersonal skills in English and Sinhalese (Tamil proficiency is a plus).
• Computer literate with proficiency in MS Office (Word, Excel) and email communication.
• Familiarity with Hospital Information Systems (HIS) or point-of-sale software is desirable.
• Strong customer service orientation with a polite and helpful demeanor.
• Ability to multi-task and maintain calm under pressure.
• Professional appearance and grooming standards.

Key Responsibilities

• Warmly welcome and assist all patients, visitors, and staff at the reception desk.
• Manage and schedule patient appointments and consultations efficiently.
• Promptly and professionally handle incoming telephone calls, emails, and inquiries.
• Collect and update accurate patient information and registration data.
• Liaise with medical staff and various departments to ensure smooth patient flow.
• Process patient admissions, discharges, and manage necessary front-desk documentation.
• Maintain a neat, organized, and clean front-office environment.
• Follow all hospital policies, security protocols, and infection control guidelines.
• Assist in cashiering duties and processing payments where required.

How to Apply

Send your CV to recruitment@nawaloka.com. Please mention 'Receptionists' in the email subject line.