Role Summary

Our client, managing leading hotels in Galle, Haputhale & Sigiriya, seeks the service of efficient & dynamic individuals.

Key Responsibilities

• Coordinate with the Reservation Department to reconfirm bookings with arrival details and supporting documents up to departure invoicing.
• Coordinate with the Front Office Team and other departments regarding guest movements and their requirements.
• Handle guest inquiries, requests, and complaints, and update other departments and management.
• Prepare reports and information sheets for management reference and maintain a proper filing system.
• Upsell the property and encourage repeat guests.
• Manage departmental costs, staff, and on-the-job training.
• Oversee the guest comments and feedback gathering process.

Requirements & Qualifications

• Strong knowledge of Front Office procedures.
• Excellent communication and problem-solving skills.
• Effective multitasking, organizational, flexibility, and leadership skills.
• Experience in the relevant position and on a PMS system is required.

Location

Galle, Haputhale & Sigiriya

How to Apply

Please send your CV to mplus.recruiter@gmail.com