Front Office Supervisor Receptionist Welcome Ambassador

Front Office Supervisor | Front Office Receptionist | Welcome Ambassador

Company: The Grand Hotel, Nuwara Eliya

Front Office Supervisor

Key Responsibilities & Requirements:

• Supervise daily Front Office operations and team performance.
• Ensure smooth and personalised check-in/check-out experiences.
• Handle guest requests, complaints and VIP arrangements.
• Monitor arrivals, departures, room allocations and special requests.
• Ensure accurate billing, guest profiles and PMS transactions.
• Support upselling, guest satisfaction and departmental KPIs.
• Conduct briefings and coach Front Office team members.
• Experience in a similar role in a 4/5-star hotel.
• OPERA PMS experience is essential.
• Strong leadership, communication and guest-handling skills.
• Good command of English.

Front Office Receptionist

Key Responsibilities & Requirements:

• Welcome guests and manage check-in/check-out efficiently.
• Handle guest requests, enquiries and complaints professionally.
• Maintain accurate guest profiles, billing and Front Office records.
• Coordinate with Housekeeping, Reservations and other departments.
• Promote room upgrades and hotel services where appropriate.
• Maintain high standards of guest service at all times.
• Front Office experience in a 4/5-star hotel preferred.
• OPERA PMS experience is highly preferred.
• Good communication and customer-service skills.
• Pleasant personality and professional grooming.
• Good command of English.

Welcome Ambassador

Responsibilities & Requirements:

• Welcome guests and create a warm first impression.
• Assist with arrivals, departures and guest requirements.
• Provide information about hotel facilities and services.
• Assist VIPs and coordinate with Front Office and Bell Desk teams.
• Guest Relations, Front Office or Concierge experience is an advantage.
• Excellent communication and interpersonal skills.
• Friendly, confident and service-oriented personality.
• Professional grooming and good command of English.

If you are the ideal candidate for the above role, please apply with confidence by sending your application with two non-related referees to: Email: cced@grandhotel.lk | Tel: 052 2222881