General Manager

General Manager

Company: Hotel Pasikuda

The Opportunity

Pasikuda is home to one of the most extraordinary stretches of coastline in the world. We are seeking a visionary General Manager to lead this distinguished property into its next chapter. This is a mandate to shape the guest narrative, guarantee an allotted talent team, and cement the resort's standing as one of Sri Lanka's most celebrated luxury destinations.

Key Responsibilities

Strategic Leadership

• Define and drive the resort's long-term strategic vision in alignment with ownership objectives and market positioning.
• Develop and execute annual business plans, setting clear targets around revenue, occupancy, guest satisfaction, and operational efficiency.
• Build a culture of authentic luxury service.
• Manage the resort's landscape and industry trends, translating insight into timely strategic action.

Operational Excellence

• Provide decisive, day-to-day leadership across all operational divisions: Rooms, Food & Beverage, Spa & Wellness, Recreation, Engineering, Security, and Housekeeping.
• Uphold uncompromising service standards across all F&B concepts, the restaurant, bar, and beach bar.
• Ensure compliance with all health, environment, regulatory, and standard requirements.
• Manage the resort's P&L with full accountability for revenue generation, cost management, and EBITDA performance.

Sales, Marketing & Brand

• Collaborate with the commercial team to establish the resort's positioning within the international luxury travel market.
• Cultivate strong relationships with global market companies, luxury tour operators, lifestyle travel agents, and corporate travel programs.
• Champion the resort's design and guide marketing investment to amplify brand awareness.

People Leadership

• Inspire, mentor, and retain a high-performing leadership team.
• Foster an inclusive, engaged workplace culture.
• Institute structured learning and development programs.

Guest Experience

• Take ownership of guest satisfaction, engaging meaningfully with guests throughout their stay.
• Leverage guest intelligence to refine and elevate the experience.
• Curate and champion the resort's excursion portfolio.

Qualifications & Experience

• A Bachelor's degree in Hospitality Management, Hotel Management, or Business Administration; a postgraduate qualification or MBA is an advantage.
• A minimum of 10 years of progressive senior leadership experience within internationally recognized luxury hotels or resorts.
• At least 3 years at General Manager, Hotel Manager, or equivalent level with property ownership-level accountability.
• Proven track record of delivering sustained commercial growth in a competitive luxury market.
• Deep operational fluency across all hotel divisions.
• Exceptional financial acumen regarding budgeting, forecasting, and investment analysis.
• Experience with Property Management Systems (PMS) and revenue management tools.
• Experience within the South Asian or Indian Ocean luxury market is advantageous.
• Fluency in English; proficiency in additional languages is welcomed.

What We Offer

• An executive remuneration package commensurate with the seniority and scope of the role.
• Performance-linked incentives tied to key commercial and guest satisfaction metrics.
• A compelling leadership platform at one of Sri Lanka's most distinctive luxury resort destinations.
• The opportunity to build a lasting legacy in a property of genuine prestige and promise.