Guest Relations Executive

Role Summary

Bellagio Sri Lanka, a premier gaming and entertainment destination, is seeking an enthusiastic, well-presented, and passionate Female Guest Relations Executive to join our team.

Key Responsibilities

• Welcome and assist guests in a professional and friendly manner.
• Build and maintain strong relationships with VIP and regular guests.
• Handle guest inquiries, requests, and complaints efficiently.
• Coordinate with internal departments to ensure seamless guest experiences.
• Promote the casino's loyalty programs, promotions, and events.
• Maintain high standards of hospitality and customer satisfaction.

Requirements

• G.C.E. Advanced Level or equivalent qualification.
• Previous experience in Guest Relations, Customer Service, Hospitality, or a similar role is preferred.
• Excellent communication skills in English and Tamil (Hindi & Chinese will be an added advantage).
• Pleasant personality with excellent interpersonal skills.
• Strong problem-solving abilities and a customer-oriented attitude.
• Ability to work flexible shifts, including weekends and public holidays.
• Good computer literacy.

Salary/Benefits

• Attractive Remuneration Package
• Meals
• Uniform

How to Apply

Please apply via e-mail at careers@bellagiocolombo.com or WhatsApp +94 76 097 9190 within 14 days of this advertisement. Please mention the applied position in the subject line of the email.

Location

Head of Human Resources, Bellagio Limited, 430, R.A.De Mel Mawatha, Colombo 03