Guest Relations Executive

Role Summary

Bellagio Sri Lanka, a premier gaming and entertainment destination, is seeking an enthusiastic, well-presented, and passionate Female Guest Relations Executive to join our team.

Key Responsibilities

• Welcome and assist guests in a professional and friendly manner.
• Build and maintain strong relationships with VIP and regular guests.
• Handle guest inquiries, requests, and complaints efficiently.
• Coordinate with internal departments to ensure seamless guest experiences.
• Promote the casino's loyalty programs, promotions, and events.
• Maintain high standards of hospitality and customer satisfaction.

Requirements

• G.C.E. Advanced Level or equivalent qualification.
• Previous experience in Guest Relations, Customer Service, Hospitality, or a similar role is preferred.
• Excellent communication skills in English and Tamil (Hindi & Chinese will be an added advantage).
• Pleasant personality with excellent interpersonal skills.
• Strong problem-solving abilities and a customer-oriented attitude.
• Ability to work flexible shifts, including weekends and public holidays.
• Good computer literacy.

Salary/Benefits

• Attractive Remuneration Package
• Meals
• Uniform

How to Apply

Please apply via e-mail within 14 days of this advertisement. Mention the applied position in the subject line of the email.

Email: careers@bellagiocolombo.com

WhatsApp: +94 76 097 9190

Location

Head of Human Resources, Bellagio Limited, 430, R.A.De Mel Mawatha, Colombo 03

Tel: 0112 44 55 22 / 0112 42 50 84