Guest Relations Executive

Guest Relations Executive - Uga Ghiri

Uga Resorts is seeking a Guest Relations Executive to join the team at Uga Ghiri. We are looking for a dedicated and enthusiastic individual who is passionate about delivering exceptional guest experiences and committed to upholding the highest standards of hospitality and customer service.

Key Responsibilities

• Deliver exceptional guest experiences and provide personalized service.
• Ensure the highest standards of hospitality are maintained throughout the guest journey.
• Handle guest inquiries, feedback, and concerns professionally and efficiently.
• Coordinate with relevant departments to ensure timely resolution of guest issues.
• Work closely with Front Office and other departments to ensure smooth operations and seamless guest experiences.

Requirements/Qualifications

• Proven Track Record: Previous experience as a Guest Relations Executive or in a similar guest-facing role, preferably within luxury resorts or boutique hotels.
• Guest Service & Hospitality Skills: Understanding of guest standards and the ability to provide personalized and attentive service.
• Communication & Interpersonal Skills: Excellent verbal and written communication skills with a friendly, confident, and professional approach.
• Guest Relations & Problem Solving: Ability to handle inquiries and resolve issues effectively.
• Professionalism & Service Excellence: Positive attitude, well-groomed appearance, and a commitment to maintaining service standards.
• Teamwork & Coordination: Ability to work effectively within a team and coordinate with various departments.
• Professional Qualifications: A Diploma or Professional Qualification in Hotel Management or a related field.

How to Apply

Send your resume to careers-gr@ugaresorts.com. Please mention "Guest Relations Executive" in the subject line of the email.