Guest Services Associate

Company Overview

Hayleys Group is amongst Sri Lanka's largest and most respected diversified conglomerates. Innovative Health Solutions (Pvt) Ltd., a subsidiary of the Hayleys Group, is at the forefront of advancing Sri Lanka's MedTech landscape, delivering proactive health screening solutions.

Role Summary

Guest Relations Officer

Key Responsibilities

• Greet and assist guests, ensuring a positive and seamless experience from arrival to departure.
• Address inquiries and provide excellent, personalized customer service.
• Manage appointments and facilitate smooth guest check-ins and check-outs.
• Handle reception duties and related administrative tasks with efficiency.
• Promote appropriate wellness and screening services to guests based on their needs.
• Build lasting client relationships through professional and friendly engagement.
• Provide a premium lounge experience by serving refreshments, including tea and coffee, while ensuring guests’ comfort and wellbeing throughout their visit.

Requirements/Qualifications

• Diploma or Degree in Hospitality, Communication, or a related field is preferred.
• 2–3 years of prior experience in hospitality, healthcare, or a customer-facing role.
• Proficiency in basic computer systems and appointment management tools.
• Strong skills in guest relations and reception duties.
• Excellent command of the English language with outstanding customer service abilities.
• Ability to engage in sales conversations related to healthcare and wellness offerings.
• Exceptional interpersonal skills with a warm, approachable demeanor.

Salary/Benefits

Pay and benefits for this position will be competitive, and the rewards are performance driven.