Guest Relation Executive

Company: Mandaram Eco Resort

Role Summary

Mandaram Eco Resort, a luxury eco-retreat nestled in the misty mountains of Mandaram Nuwara, is looking for a dynamic and service-oriented Guest Relation Executive to join our team.

Location

Mandaram Nuwara

Key Responsibilities

• Welcome and assist guests with warmth and professionalism
• Manage guest check-in and check-out procedures
• Provide detailed information about resort facilities, activities, and local attractions
• Handle guest inquiries, special requests, and feedback promptly
• Coordinate with housekeeping, kitchen, activities, and transport teams
• Ensure exceptional guest satisfaction throughout their stay

Requirements

• Previous experience in hospitality or customer service (hotel experience preferred)
• Excellent communication skills in English (additional languages are an advantage)
• Pleasant personality with strong interpersonal skills
• Ability to work flexible hours including weekends and holidays
• Good problem-solving and multitasking abilities
• Basic computer literacy

How to Apply

Send your CV with a recent photograph to info@mandarameco.com
Subject Line: Application for Guest Relation Executive