Healthcare Operations Coordinator

Healthcare Operations Coordinator

Company: Talentshell.US Pvt Ltd

Location: Nawala

Role Summary: Full-time - Night Shift. Support a U.S.-based healthcare programme involving member outreach, screening, service navigation and accurate documentation.

Key Responsibilities

• Contact U.S.-based members by telephone, text and email
• Complete healthcare screenings and eligibility workflows
• Help members access approved healthcare and support services
• Maintain accurate CRM records, notes and follow-up dates
• Check documents for billing and reimbursement
• Prepare daily updates on completed and pending cases

Requirements

• Excellent spoken and written English
• Confident telephone communication skills
• Strong attention to detail and documentation accuracy
• Comfortable using CRM systems and online portals
• Healthcare, call-centre, patient-support, insurance or medical-billing experience is an advantage
• Willingness to work night shifts according to U.S. Eastern Time
• Reliable, organized and able to maintain strict confidentiality

What We Offer

• Salary: Rs. 100,000 and above (Based on experience)
• Transport to and from the office
• Professional training and international exposure
• Career-development opportunities
• Possible work-from-home flexibility on selected days after training

Work Hours

• Night shift – U.S. Eastern Time
• Primarily office-based