GIVA - Training & HR Executive

Role Summary

We are looking for an experienced and results-driven Retail Sales Trainer to develop high-performing store teams across GIVA Sri Lanka. This role focuses on hands-on, on-the-floor coaching to improve sales performance, customer experience, and retail KPIs.

Key Responsibilities

• Conduct on-the-floor sales coaching and store visits.
• Train teams on product knowledge, customer service, selling techniques, and closing sales.
• Drive improvements in Conversion, UPT, AOV, and customer experience.
• Coach Store Managers and Sales Associates to achieve sales targets.
• Conduct inductions, refresher training, role plays, and performance coaching.
• Identify training needs and monitor team performance.

Requirements and Skills

• 3-5 years of experience in Retail Sales Training.
• Experience in jewellery, fashion, beauty, luxury, or premium retail preferred.
• Strong understanding of retail KPIs and sales coaching.
• Excellent communication, presentation, and coaching skills.
• Willingness to travel between store locations.

Education

• Bachelor's degree in Business Management, Human Resources, Marketing, Retail Management, or a related field.
• Professional certifications in Training, Coaching, Learning & Development, or Retail Management will be an added advantage.

Location

Colombo, Sri Lanka

How to Apply

Apply now at: rayhana@giva.co