HVAC Service Executive

Service Executive – Air Conditioning

Company: Softlogic Holdings PLC

Job Role

Pre-Inspection

• Verify and update customer/job details; schedule appointments.
• Communicate and collect inspection charges where applicable.
• Assign jobs to Inhouse Teams or Service Partners and share details with both parties.
• Manage transport cost approvals and update system records (customer, payment, product details).
• Monitor daily job assignments, follow up with teams/partners, and reschedule if required.
• Collect inspection reports, prepare and forward estimates, and update system statuses.
• Coordinate with Finance Division for invoicing and payments; ensure timely submission of Service Partner bills.
• Conduct follow-up and customer satisfaction (happy) calls.

Post-Inspection

• Obtain customer appointment and assign jobs to Inhouse Inspection Teams.
• Provide technicians with required reports and installation details.
• Update system records upon completion.
• Reconcile findings, obtain engineering certification (if no discrepancies), or escalate discrepancies to line management.
• Close jobs in the system with proper remarks.

Requirements

• GCE O/L and GCE A/L.
• Minimum 2 years' experience in a similar capacity (preferred).
• NVQ Certificate (added advantage).
• Degree or Professional Qualification from a recognized institution would be an added advantage.

How to Apply

Please forward your CV with contact details of two non-related referees to careers@softlogic.lk. Please state the job code and position applied for in the subject column of the email.