IT Technician

Company: The Institute of Chartered Accountants of Sri Lanka

Role Summary

The Institute of Chartered Accountants of Sri Lanka (CA Sri Lanka) is seeking a passionate and driven professional who embodies responsibility, adaptability, and a commitment to excellence to take on this role.

Key Responsibilities

• Provide first-level technical support to users for hardware, software, network, and printer-related issues.
• Install, configure, and maintain desktop computers, laptops, printers, and peripheral devices.
• Perform operating system and software installations, updates, and patch management.
• Support Microsoft Windows, Microsoft 365, and common business applications.
• Troubleshoot LAN, Wi-Fi, and internet connectivity issues.
• Monitor and maintain IT equipment, ensuring timely preventive maintenance.
• Maintain inventory records of IT assets and software licences.
• Provide on-site IT support during meetings, training sessions, examinations, and organisational events.

Requirements/Qualifications

• NVQ Level 4 or a related qualification, or a Diploma/Higher National Diploma in Information Technology or an equivalent qualification.
• Minimum of 1–2 years of experience in IT support or a similar role.
• Proficiency in Microsoft Windows 10/11 administration.
• Basic knowledge of Windows Server and Active Directory.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi).
• Hardware troubleshooting and repair skills.

Application Details

Send your CV including two non-related referees' contact details to careers@casrilanka.org or the address below within 7 days. Indicate the position applied for in the subject line or on the envelope.

Head of Human Resources
The Institute of Chartered Accountants of Sri Lanka
#30A, Malalasekera Mawatha Colombo 07
Tel: 011 2 352000