Information Technology Support Specialist

Role Summary

Sumathi Information Technologies (Private) Limited is looking for a dedicated and knowledgeable professional to join our winning team to deliver quality work to our customers.

Location

Biyagama

Key Responsibilities

• Build, configure, and deploy End User Devices.
• Perform troubleshooting activities and support tasks for PCs, laptops, and printers.
• Govern hardware warranty management.
• Install, modify, and dispose of devices while performing regular upgrades and preventive maintenance.
• Conduct comprehensive PC health checkups.
• Visit consumer locations to support and prevent user IT system failures.
• Ensure privacy and data protection while adhering to SLAs and timelines.
• Maintain up-to-date product/solution knowledge on technology-related areas.
• Complete assigned certifications within specified deadlines.

Requirements/Qualifications

• Basic diploma or certification in computer hardware installation and troubleshooting.
• Minimum 1 year experience in handling IT devices such as PCs and printers is preferred.
• School leavers with foundational knowledge of End-User Devices will also be considered.
• Good communication skills in both English and Sinhala.
• Positive attitude, teamwork skills, and willingness to travel to assigned locations.
• Selected candidates will be placed in a leading garment manufacturing environment to handle onsite IT operations.

Salary/Benefits

The selected candidate can be assured of an attractive and enhanced remuneration package with fringe benefits and a challenging/encouraging working environment.