IT Application Support Manager

Manager - IT Application Support

National Development Bank PLC

We are seeking a highly experienced and dynamic professional to lead the Bank's IT Application Support function. This role offers an exciting opportunity to drive operational excellence, application stability, governance, and digital transformation initiatives across the Bank's landscape.

Key Responsibilities

• Providing strategic leadership and direction for enterprise banking applications while driving digitization and Change-The-Bank (CTB) initiatives
• Ensuring the availability, availability, and performance of business-critical applications through effective application support governance
• Managing incident, problem, change, and release management processes while ensuring service continuity and operational resilience
• Leading root cause analysis and implementing permanent solutions to minimize recurring incidents
• Establishing and maintaining robust compliance, risk management, audit readiness, and regulatory governance frameworks
• Managing vendor relationships, service level agreements (SLAs), and third-party to ensure optimal service delivery
• Driving business continuity planning (BCP), disaster recovery (DR), and resilience management activities across critical applications
• Strengthening quality assurance, testing, automation, and process improvement initiatives to enhance operational efficiency
• Delivering executive-level reporting, management dashboards, and actionable insights to senior stakeholders
• Leading, coaching, and developing a high-performing application support team while fostering a culture of accountability, innovation, and continuous improvement

Requirements/Qualifications

• Possess a Bachelor's Degree in Information Technology, Finance, Analytics, or an equivalent discipline
• A Master's Degree in a related field will be an advantage
• Possess minimum 15 years of banking experience, including significant exposure to Information Technology functions within a banking environment
• Strong knowledge of Core Banking Systems, data structures, application support management, and technology governance
• Hands-on experience in managing large-scale application supports, vendor management, incident management, and regulatory compliance
• Technical competencies in PL/SQL, Oracle, MS Project, MS Access, Advanced MS Excel, and related technologies will be advantageous