IT Infrastructure Executive
Executive – IT Infrastructure | Kurunegala
Requirements
- Minimum 2 years of experience in IT Infrastructure, Desktop Support, or IT Service Desk.
- Diploma or Degree in Information Technology, Computer Science, or a related field.
- Strong knowledge of Windows operating systems, Microsoft 365, and end-user device support.
- Experience with Active Directory, Microsoft Intune, endpoint management, and IT asset management is preferred.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent communication, interpersonal, and customer service skills.
- Ability to manage multiple priorities, work independently, and perform effectively under pressure.
- Microsoft or CompTIA certifications will be an added advantage.
Responsibilities
- Provide first and second-level IT support for end-user hardware, software, and Microsoft 365 applications.
- Install, configure, and maintain Windows laptops, desktops, printers, and peripheral devices.
- Troubleshoot hardware, software, operating system, and application issues, ensuring timely resolution.
- Perform device provisioning, operating system installations, software deployments, patching, and endpoint management.
- Administer user accounts and support employee onboarding and offboarding activities.
- Maintain IT asset inventory, software licenses, and coordinate device repairs and vendor support.
- Ensure compliance with IT security policies, endpoint protection, and organizational standards.
- Respond to service requests within agreed SLAs and maintain accurate technical documentation.
- Support IT infrastructure projects and provide end-user guidance on Microsoft 365 and IT best practices.
What We Offer
- An opportunity to work in a dynamic, friendly, exciting, and fun-filled environment.
- An entry into the John Keells Group, Sri Lanka's largest listed conglomerate.
- Continuous Training in accounting, soft skills, and best practices.
Send your CV to kevink.ssc@keells.com