IT Support Assistant

System Support Assistant

Company: Shanti Travel

Mission

The System Support Assistant will mainly help maintain the company's internal systems (CRM, ERP etc.), support data entry tasks, and contribute to sustainability-related work. Data accuracy is critical to this role, as the information handled directly supports business operations and decision-making across teams.

This is a great opportunity for undergraduates, diploma/degree holders in IT-related fields, school leavers, and interns to start their career – training will be provided.

This position reports directly to the Chief Technology Officer.

Responsibilities

• Assist in maintaining and updating internal systems (CRM, ERP, etc.)
• Perform accurate, timely and correct data entry
• Regularly verify and cross-check data to ensure accuracy and consistency
• Support sustainability initiatives and related documentation
• Help troubleshoot basic system issues and coordinate with the IT team when needed
• Maintain organized records and follow standard data-handling procedures
• Flag and correct data discrepancies proactively

Profile

• Diploma or undergraduate qualification in IT or a related field preferred
• School leavers and interns are also welcome to apply
• Strong attention to detail and a high level of accuracy in work
• Basic computer literacy (MS Office, AI tools, etc.)
• Good communication skills in English
• Willingness to learn and follow structured processes
• Interest in systems, data, and sustainability is a plus
• Ability to work independently and as part of a team

Conditions

• Salary: fixed salary based on profile
• Position based in the office in Colombo 6
• Medical insurance covered by the company after confirmation
• Graduates with prior work experience are not encouraged to apply for this position

To Apply

If you believe this opportunity matches your experience and aspirations, please apply by following this link: https://shantitravel.com/en/jobs

For any other questions, you can contact hr@shantitravel.com

Location: Colombo, Sri Lanka
Starting date: Aug 2026