IT Support Specialist

Role Summary

Join House of Travels & Tourism (Pvt) Ltd, a pioneer in Sri Lanka's tourism industry with over a decade of expertise in inbound operations. We are seeking an experienced helpdesk technician to join our family.

Helpdesk Technician Responsibilities

• Repair and service computers & related IT equipment.
• Identify and troubleshoot issues in IT devices.
• Troubleshoot issues with printers.
• Knowledge in repairing laptops is an added advantage.
• Maintain all IT equipment at optimum functioning.
• Troubleshoot all hardware and software issues.
• Install Windows operating systems, drivers, software, and printers.
• Provide on-site customer support services.
• Monitor, update, and close support tickets in the ticketing system.
• Knowledge of photo and video editing will be an added advantage.

Qualifications

• Minimum 1 year of experience in IT equipment repair and servicing.
• Age below 30.
• Basic knowledge in hardware.
• Basic knowledge in outlook.
• Ability to troubleshoot issues with printers.
• Good communication and interpersonal skills.
• Diploma or certificate in IT, Computer Hardware, or a related field.
• Committed and able to work with minimum supervision.

Location

No.220, High Level Road, Colombo 06.