IT Support Specialist / IT Assistant (24/7 Roster)

IT Support Specialists

Candidate will be responsible for:

• Installation, set-up and resolving of hardware and software in user end desktops, laptops and printer.
• Administration and First level support.
• O365, email, internet and Cloud solutions.
• Maintenance and management of servers and backups.
• Infrastructure First level support and coordinate with services providers in case of troubleshooting.
• Network Equipment's Wi-Fi Network Maintenance Microsoft patch update and its complaints level.
• Coordination with group IT, head office IT management for various IT initiatives and their execution.
• Manage & supervise site support associates including preparing rosters.

Required Qualifications & Skills:

• HND/Diploma in any IT Related field.
• Minimum 2 Years experience in IT support role.
• Be flexible and work under pressure.
• Strong communication & problem-solving skills

IT Assistants (24/7 Roster Basis)

Candidate will be responsible for:

• Provide first-level IT support for desktops, laptops, printers, and end-user devices.
• Troubleshoot hardware, software, network, and connectivity issues.
• Support Microsoft 365, email, internet, and other business applications.
• Install, configure, and maintain operating systems and authorised software.
• Coordinate with internal IT teams and vendors for issue escalation and resolution.
• Deliver prompt, professional, and customer-focused IT support to hotel staff and users.
• Respond to on-site IT requests while maintaining excellent communication and service standards.
• Assist with system updates, antivirus maintenance, and routine IT health checks.

Required Qualifications & Skills:

• Fresh graduates or candidates looking to start a career in IT
• Basic knowledge of hardware, software & troubleshooting
• Willingness to work on a 24/7 shift basis
• Strong communication & problem-solving skills

Location

Colombo

Salary/Benefits

An attractive remuneration package with related perquisites awaits the right candidate.

Send your CV in PDF format (mention the Job title & Location in the subject line) to info@sevenx.lk