Junior and Senior Customer Relations Executives

Customer Relations Executives (Junior & Senior Executives)

Company: Afisol (Pvt) Ltd

Who Can Apply

• Freshers, Experienced, and Qualified Candidates

Job Location: Kottawa

Salary/Benefits: Basic Salary + Attractive Commissions

Relevant Experience

• Quotation preparation & follow-up (including sending and confirming quotes)
• Invoice handling & coordination (tracking, updating and resolving discrepancies)
• Customer calling & follow-ups (proactive communication with clients)
• Handling customer inquiries & complaints (addressing concerns and providing solutions)
• Customer relationship management & record keeping (maintaining positive relationships and accurate client records)
• Basic computer literacy and ability to work with MS Office and business software systems.
• Familiarity with CRM or other business software systems will be an advantage.
• Willingness and ability to visit customer sites when required.

Key Responsibilities

• Handle inbound and outbound customer interactions via calls, emails and chat.
• Respond to customer inquiries and resolve complaints or escalations professionally.
• Build and maintain strong, long-term customer relationships.
• Prepare quotations, follow up with clients and coordinate with internal teams.
• Handle invoices and ensure timely processing and follow-up.
• Maintain accurate records of customer interactions, feedback and follow-ups.
• Coordinate with internal teams to resolve customer issues effectively.
• Attend customer site visits when required to understand requirements and provide appropriate support.

Role Overview

• Customer calling & product introductions
• Follow-ups for meetings and software demos
• Support in preparing proposals and documents
• Provide excellent service and ensure customer satisfaction