Junior Documentation and Customer Service Executive

Junior Executive - Documentation/Customer Service

Company: Hayleys Group (Advantis)

Role Summary

Advantis is a diversified transportation and logistics provider with over sixty-five years of experience across multiple countries, providing end-to-end solutions covering Freight Management, Integrated Logistics, Marine and Energy, Projects Logistics, and Travel and Aviation.

Job Responsibilities

• Attend customer inquiries over the phone and respond to e-mails/letters in a timely manner.
• Send invoices to the Customers as per the freight charges mentioned in the bookings and ensure recovery of charges according to Company Credit Policy.
• Generate files containing cargo/freight details from the principal's system and download data to the local system for the purpose of calculating agency remuneration and preparing other finance and operational reports.
• Check inward Cargo Manifest for accuracy and find out special cargo, MALE T/S etc. and inform correct status of the cargo to operations department as well as Sri Lanka Customs.
• Report cargo manifests (manually & electronically) to Sri Lanka customs and ports authority/HIPs to meet local regulatory requirements and ensure smooth delivery of cargo to the local consignees.
• Inform cargo arrival information to customers and maintain accuracy of the charges invoiced.
• Update necessary information and close vessels in Logix system timely manner to generate monthly commission statements.
• Ensure timely, attentive and responsible communication with principals, ports/terminals, masters of vessels and customers in order to keep the standards.
• Perform additional duties commensurate with the current role, as and when requested by management.

Candidate Profile

• Bachelor's Degree approved by UGC or an equivalent professional qualification with a minimum of 1 year's relevant experience OR
• 6 passes with 'C' for Mathematics and English at the GCE O/Levels or London O/Levels AND
• Minimum 2 passes for A/L's OR successful completion of UGC approved A/L equivalent foundation course with a minimum of 4 years' experience in Customer Service in the Shipping Industry.
• Excellent command of the English language.

Hayleys is an Equal Opportunity Employer.