Senior Reservation Executive

Role Summary

Routes to Ceylon (Pvt) Ltd is looking for an experienced, detail-oriented, and motivated Senior Reservation Executive to join our team and play a key role in delivering exceptional travel experiences for our inbound clients.

Key Responsibilities

• Handle hotel, transport, guide, and excursion reservations for inbound travel bookings.
• Liaise with hotels, transport providers, and other suppliers to secure the best available rates and availability.
• Negotiate competitive rates and maintain strong supplier relationships.
• Ensure all reservations are confirmed accurately and within the required deadlines.
• Coordinate with the Sales and Operations teams to ensure smooth execution of itineraries.
• Prepare and maintain reservation records and booking documentation.
• Resolve reservation-related issues promptly and professionally.
• Monitor booking deadlines, cancellations, amendments, and special requests.
• Maintain up-to-date knowledge of hotel products, supplier contracts, and destination information.
• Assist in training and guiding junior reservation staff when required.
• Ensure a high level of customer service and operational efficiency.

Requirements

• Minimum 3 years of experience in reservations within the inbound tourism or hospitality industry.
• Excellent command of written and spoken English.
• Good knowledge of Sri Lankan hotels, destinations, and tourism products.
• Strong negotiation and communication skills.
• Ability to work under pressure and manage multiple bookings simultaneously.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Experience with reservation or travel management systems will be an added advantage.
• A positive attitude, attention to detail, and strong problem-solving skills.

Location

No: 185 / 4 A, Havelock Road, Colombo 05, Sri Lanka.