Senior Reservations Executive

Cloud Nine Lanka Resort (Pvt) Ltd

Role Summary

Cloud Nine Lanka Resort is a wildlife and nature resort set beside Wilpattu National Park. We are looking for an experienced Senior Reservations Executive to oversee the day-to-day reservations operation and keep our booking process running smoothly and accurately across all channels. This is a hands-on senior role for someone who knows reservations inside out and can run the function reliably.

Key Responsibilities

• Reporting directly to the Directors, you will manage the reservations function and lead a small team.
• Handle the full reservations cycle — complex group bookings, room allotments, FIT bookings, and direct bookings — with accuracy and attention to detail.
• Maintain and uphold reservation procedures and standards.
• Monitor and manage bookings coming through OTAs such as Booking.com and Agoda, supported by our social media and online travel agent management team.
• Supervise one reservations team member, and coordinate closely with our Accounts Executive and Marketing Manager.
• Work hand-in-hand with our on-site Operations Manager and on-site Front Office team to ensure bookings translate smoothly into operations at the resort.

Requirements/Qualifications

• Solid experience handling complex group bookings, room allotments, FIT bookings, and direct bookings.
• A reliable, well-organised approach to running reservations and upholding procedures.
• Confidence managing OTA channels (Booking.com, Agoda, and similar).
• Strong organisation, communication, and team coordination skills.
• Experience with Yanolja Cloud Solution is a distinct advantage.
• Additional languages – Tamil, German, or Dutch – are a plus (not required).

Location

Colombo office: Orion City, 9th Floor, Dematagoda. (The resort is in Wilpattu, Puttalam; this role is based in Colombo.)

Salary/Benefits

• Employment type: Full-time, permanent.
• Start date: Immediate.
• Salary: Negotiable – based on experience and qualifications.