Manager - Learning & Development

Company: Hayleys Group (Hayleys Retail Holdings Limited)

Role Summary

Join the World of Hayleys, Sri Lanka's largest and most diversified conglomerate. As part of our team, you will fuel the growth of our leading businesses and create value across our stakeholders, communities, and planet.

Key Responsibilities

• Develop and execute the organization's Learning & Development strategy aligned with business objectives.
• Prepare annual training plans and budgets.
• Develop learning roadmaps for retail stores, distribution centers, and support functions.
• Conduct organization-wide training needs assessments and identify competency gaps.
• Collaborate with business leaders to translate strategic priorities into learning initiatives.
• Design targeted learning solutions and structured learning pathways for all levels, including Area Managers, Store Managers, Department Supervisors, Cashiers, Customer Service, Warehouse/Logistics, and Head Office staff.
• Develop leadership programs, succession pipelines, and coaching/mentoring frameworks.
• Oversee training delivery in areas such as Customer Service Excellence, Operational Excellence, Product Knowledge, Compliance, and Health & Safety.
• Measure training effectiveness, utilize learning analytics, and maintain compliance tracking.
• Develop digital learning content and e-learning platforms.
• Promote knowledge-sharing, employee engagement, and culture-building initiatives.
• Manage relationships with external training providers and negotiate service-level agreements.
• Ensure cost-effective training solutions and integrate learning with performance management processes.
• Develop Individual Development Plans (IDPs) and career pathways.

Requirements/Qualifications

• Degree in Human Resources, Business Management, Psychology, Education, or a higher diploma in a related field.
• Professional qualification in HR/L&D (CIPD, SHRM, CHRM, or equivalent) is an added advantage.
• Minimum 5 years of progressive experience in Learning & Development, Talent Management, or Organizational Development, preferably within the retail, FMCG, or multi-site business environment.

Salary/Benefits

An attractive remuneration is on offer for the right candidate.