Logistics Coordinator

Logistics Coordinator

Star Garments (Pvt) Limited

At Star, we're a world-class apparel sourcing, design, and manufacturing company. We provide expert, seamless execution in product development, technical innovation, on-time delivery, and personalized customer service to ensure the best quality and value for each customer. Komar Brands team is seeking a dynamic individual with passionate in creativity, solving problem and attention in detail to optimizing the business process to join our growing team, and to shape the future of the business.

You are required to work remotely on USA hours and must be flexible with your working hours.

What you need to have

• At least one year of experience in logistics, freight brokerage, trucking operations, freight forwarding, transportation, or a related field is required.
• Strong customer service skills and a willingness to take ownership of customer requests and shipment outcomes.
• Excellent written and verbal English communication skills, including confidence speaking with customers and carriers by phone.
• Strong organizational, prioritization, problem-solving, and time-management skills.
• Proficiency with Microsoft Excel and general business software.
• Experience working with a transportation management system, carrier portal, or shipment-tracking platform is preferred.
• Ability to recognize problems early, communicate them clearly, and escalate issues with relevant details and recommended next steps.

Responsibilities

• Manage assigned customer accounts and shipments from quote request through delivery, documentation, and billing handoff.
• Respond promptly to customer requests and prepare shipment quotes in our TMS using approved pricing, carrier, and margin guidelines.
• Encourage and assist customers with using available online tools to quote, book, track, and access shipment documents.
• Book shipments, dispatch loads to approved carriers, and work with the carrier team when additional capacity or rate assistance is required.
• Coordinate pickup and delivery appointments with customers, warehouses, carriers, retailers, and distribution centers.
• Prepare and review bills of lading and ensure shipment details, references, instructions, rates, costs, and status updates are entered accurately in the TMS.
• Track shipments from pickup through delivery and provide proactive updates, tracking links, estimated delivery information, and immediate communication regarding delays or exceptions.
• Communicate directly with customers and carriers by email and phone while maintaining a high level of professionalism and customer service.
• Collect proofs of delivery, carrier invoices, accidental documentation, final charges, and other required records before submitting completed files for management and AR/AP approval.
• Document and escalate claims, accidental charges, carrier failures, customer complaints, and complex or sensitive shipments to management.
• Assist with cargo-insurance applications and certificates when required.
• Recognize potential opportunities for warehousing, Drayage, or other Komar services and refer them to the sales team.
• Conduct occasional post-delivery follow-ups and customer satisfaction checks.
• Support other team members and customer accounts during downtime.