Experienced Australian Mortgage Broker Support Officer - BSO (Remote)

Company: Mel Finance

Role Summary

Mel Finance is seeking an experienced Australian Mortgage Loan Processor to join their offshore team in Sri Lanka. This is a long-term, remote opportunity working during Melbourne (AEST/AEDT) business hours to manage residential mortgage applications from submission through to settlement.

Key Responsibilities

• Process Australian residential mortgage applications from lodgement through to settlement.
• Collect, review, and verify client documentation.
• Prepare and submit loan applications through lender portals.
• Liaise with lenders, clients, solicitors, conveyancers, and valuers.
• Follow up outstanding loan conditions and manage application progress.
• Maintain accurate CRM records and detailed file notes.
• Ensure compliance with lender policies and internal quality standards.

Requirements/Qualifications

• Essential: Previous experience processing Australian residential mortgage applications.
• Sound understanding of the Australian mortgage process from application to settlement.
• Experience working with Australian lenders and mortgage documentation.
• Excellent written and verbal English communication skills.
• Strong attention to detail and organizational skills.
• Ability to prioritize workloads and manage multiple applications simultaneously.
• Reliable internet connection and a professional home office environment.
• Software Experience: Familiarity with platforms such as ApplyOnline (AOL), LoanApp, MyCRM, Quickly, Mercury Nexus, Salestrekker, Microsoft Office, and Google Workspace is an advantage.

Location

Remote (Sri Lanka), working during Melbourne (AEST/AEDT) business hours.

Salary/Benefits

• Competitive remuneration package based on experience.
• Long-term career opportunity with an established Australian brokerage.
• Ongoing training and professional development.
• Supportive, collaborative, and respectful team culture.
• Exposure to a broad range of Australian lenders and lending scenarios.
• Performance and remuneration reviews based on individual contribution.
• Genuine career progression opportunities into senior processing and leadership roles.