Supervisor (Night Shift)

Company: Legacy Health (Pvt) Ltd

Role Summary

We are looking for a dynamic and dedicated Supervisor (Night Shift) to lead, mentor, and drive performance within our operations team. The ideal candidate will excel in people management, client communication, and maintaining high-quality standards across all deliverables.

Key Responsibilities

• Communicate effectively with U.S.-based clients and ensure deliverables are met consistently.
• Set internal targets and goals for team members and revise them as needed.
• Manage team performance while ensuring operational targets and quality standards are achieved.
• Train and guide new agents on relevant processes.
• Implement, manage, and improve operational processes.
• Maintain strong working relationships with cross-functional teams and senior management.
• Provide detailed quality assurance feedback and conduct performance appraisals.
• Coordinate with Team Leads and Assistant Team Leads to ensure smooth daily operations.

Requirements/Qualifications

• 4–6 years of experience in revenue cycle management or supervisory experience in a BPO/customer-centric organization.
• Degree in Business Management.
• Exceptional communication and interpersonal skills.
• Proven experience managing a team of 20–30 individuals.
• Age below 35 years.
• Open to work according to standard US hours and calendar.

Location

12, Alfred House Gardens, Colombo 03