Team Lead (Night Shift)

Company: Legacy Health (Pvt) Ltd

Role Summary

We are seeking a skilled driven Team Lead (Night shift) to oversee production teams, ensure timely delivery of client requirements, and maintain KPIs during night operations. This role is ideal for a professional with strong leadership skills and a background in healthcare revenue cycle management or international BPO services.

Key Responsibilities

• Forecast, plan, and allocate projects to the production team.
• Assist in preparing reports and supporting business cases.
• Ensure production output and accuracy meet client and management standards.
• Handle internal and external communications and queries.
• Monitor team performance and maintain KPIs.
• Act as a liaison between clients, management, and the operations team.
• Implement best practices to enhance existing workflows and productivity.

Requirements/Qualifications

• Open to work according to standard US hours and calendar.
• Minimum 2 years of experience as ATL/TL in AR Collections, Account Management, or Client Services in healthcare RCM or similar roles in international BPO.
• Bachelor's degree in Business Management/Administration or equivalent qualifications.
• Excellent written and verbal English communication skills.
• High proficiency in Microsoft Excel, Word, and Outlook.
• Capability to create and revise Standard Operating Procedures.
• Strong time management and ability to meet deadlines.

Location

12, Alfred House Gardens, Colombo 03