Business & ManagementFull-timeOn-siteExecutive

Operations and Community Lead

Operations Management·Colombo·Posted Jul 22, 2026

Community & Operations Manager

Company: Elevate Careers

Lead daily operations, create exceptional member experiences, and maintain world-class workspace standards.

Colombo (Ladies Preferred)

Oversee day-to-day operations of the workspace.
Deliver exceptional client experience and build strong member relationships.
Manage onboarding, move-ins and client inquiries.
Manage meeting room bookings, workspace allocations and facility scheduling.
Ensure all facilities and services are well maintained and aligned with brand standards.
Coordinate with housekeeping, maintenance, security and service providers.
Identify maintenance issues and ensure timely resolution.
Act as the on-site coordinator for renovations, refurbishments, upgrades and improvement projects.
Manage vendors, contractors and ensure quality service delivery.
Handle client complaints and ensure timely resolution.
Organize community events, workshops and member engagement activities.
Maintain accurate records, reports and documentation.
Ensure compliance with policies, health & safety standards and operational procedures.
Promote community interaction and a positive workplace culture.
Be available for urgent matters outside standard working hours when required.

2–5 years’ experience in operations, workspace management, hospitality, property management or related fields.
Strong customer service and interpersonal skills.
Experience in facility management and vendor coordination.
Proven ability to handle client complaints and resolve issues effectively.
Excellent communication, organizational and problem-solving skills.
Proficiency in MS Office and communication tools.
Ability to multitask and work independently.
Professional appearance and positive attitude.
Bachelor’s degree in Business Administration, Hospitality Management or related field (Preferred).