Operations and Executive Virtual Assistant
Business Operations Assistant / Executive Virtual Assistant
Location: Remote (Sri Lanka)
Employment Type: Contracted Employee (up to Full-Time)
Role Summary
We are seeking a highly organized Business Operations Assistant to support the daily operations of a U.S.-based mortgage company, title company, and real estate brokerage. This position is ideal for someone who enjoys managing projects, organizing information, solving problems, and ensuring that deadlines are never missed. No experience with the U.S. mortgage industry is necessary; we will provide complete training.
Key Responsibilities
- Coordinate administrative workflows across the mortgage, title, and real estate businesses
- Order appraisals, inspections, and other third-party services
- Track loan files, deadlines, and required documentation
- Ensure files are complete and compliant with U.S. mortgage procedures
- Maintain accurate records and update company software and CRMs
- Communicate professionally with clients, lenders, agents, title companies, and vendors
- Protect confidential client information and follow all data security policies
- Follow established standard operating procedures with accuracy and consistency
- Identify missing information or potential issues before they impact closing timelines
- Support leadership with administrative and operational projects
Requirements/Qualifications
- Highly organized and exceptionally detail-oriented
- Speaks and writes English fluently
- Learns new systems and processes quickly
- Demonstrates high integrity, professionalism, and discretion
- Can manage multiple priorities while meeting deadlines
- Dependable, proactive, and takes ownership of work
- Understands the importance of confidentiality, data security, and regulatory compliance
- Committed to accuracy and delivering high-quality work
Ideal Background
Candidates with experience in any of these areas are encouraged to apply:
- Operations Coordinator, Project Coordinator, Executive Assistant, Business Administration, Customer Success, Banking Operations, Business Process Outsourcing (BPO), or Administrative Support
Preferred Software Experience
- Microsoft Office, Google Workspace, Excel, Slack, CRM software, Arive
Benefits
- Stable, full-time remote position
- Long-term career opportunity
- Comprehensive training on U.S. business operations
- Opportunity to work with multiple growing companies
- Supportive team culture
- Professional development and advancement opportunities
To apply, please email your CV to support@tuskbooksaccounting.com with the subject line: Business Operations Assistant/Executive Virtual Assistant