Operations Director

Role Summary

Ceylon Hotels Corporation PLC is seeking an accomplished and dynamic General Manager to lead a flagship boutique hotel. The role requires a strategic yet hands-on leader to balance the individuality of a boutique hotel with the operational discipline of a recognized hotel brand, ensuring exceptional guest experiences and strong financial performance.

Key Responsibilities

• Implement the hotel's annual business plan, aligning it with brand vision and financial goals.
• Manage and achieve annual budgets, forecasts, and financial targets (Revenue, GOP, NOI).
• Optimize pricing, yield management, and revenue streams across rooms, F&B outlets, banquets, and ancillary services.
• Ensure strong internal controls, compliance, and accountability in financial reporting.
• Ensure the delivery of personalized, gracious service reflecting heritage values.
• Oversee guest satisfaction metrics, complaint handling, and service recovery processes.
• Continuously evaluate and enhance product and service standards for luxury travelers.
• Build and maintain relationships with key clients, travel partners, and the local community.
• Serve as a brand ambassador at events, media engagements, and heritage tourism initiatives.
• Ensure smooth daily operations through structured meetings, inspections, and performance reviews.
• Oversee the implementation of SOPs, brand standards, and sustainability practices.
• Ensure compliance with health, safety, and statutory regulations.
• Build a motivated, service-oriented team culture and promote staff engagement and professional growth.

Requirements/Qualifications

• Education: Bachelor's degree in Hospitality Management or Business Administration; preference for graduates of the Ceylon Hotels School (SLITHM).
• Experience: Minimum 10–15 years of progressive hotel management experience, including at least 2 years as a GM or Resident Manager in a luxury boutique hotel environment.
• Age: Must be under the age of 45.
• Skills: Proven track record in financial management, leadership, and guest satisfaction; strong communication, negotiation, and interpersonal skills.