Operations Specialist
Role Summary
Position Title: Officer – Operations
Organization: VFS Global
Department/Function: Operations
Level: P5 (Executive Equivalent Grade)
Reporting To: Deputy Manager – Operations
Key Responsibilities
- Scrutinize and collect visa application documents for processing.
- Attend to customer/applicant queries through various channels including in-person, email, and telephone.
- Inform applicants about available Value Added Services (VAS) and facilitate their delivery.
- Encourage applicants to provide feedback on services and experiences at the application center.
- Handle cash and bank transactions accurately while adhering to established procedures.
- Record and maintain all application data, ensuring accurate and timely entry into the system without errors.
- Ensure timely completion of the visa application process within the specified Turn Around Time (TAT).
- Maintain strict compliance with Standard Operating Procedures (SOPs) and manuals to ensure process consistency.
- Support the Deputy Manager / Operations Manager in executing World Bank projects.
Requirements/Qualifications
Educational Qualification: Ordinary/Advanced level.
Experience: 0 to 2 years of experience, preferably in the Travel & Tourism or Service Industry.
Knowledge & Key Skills:
- Strong communication skills.
- Digital fluency and proficiency in operational systems.
- Quality and service orientation.
- Strong teamwork and collaboration skills.
- Leadership and problem-solving skills.
- Ability to deliver results within defined timelines.
- High attention to detail and accuracy in document verification and data entry.
Location
No 675, Dr Danister De Silva Mawatha, Colombo 09.
Additional Information
Notice Period: 30 days