Call Centre Operator (Outsourced)

Role Summary

Sri Lanka Insurance General is looking for a professional to be the voice of the company and make every customer interaction count. Join a team of highly qualified professionals in a performance-driven culture.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to inquiries on insurance products, policies, claims, and services.
• Record customer requests and complaints accurately in the system.
• Follow up on customer issues to ensure timely resolution.
• Coordinate with internal teams to deliver excellent customer service.
• Meet service quality and performance KPIs while adhering to company standards and regulatory requirements.

Requirements/Qualifications

• Minimum G.C.E. Advanced Level (A/L) qualification.
• Previous call centre or customer service experience is an advantage.
• Fresh school leavers and candidates with strong communication skills are encouraged to apply.
• Excellent communication skills in Sinhala and/or Tamil (English will be an added advantage).
• Good listening, problem-solving, and computer skills.
• Positive attitude with a strong customer service mindset.
• Ability to work under pressure and manage multiple customer interactions.
• Age below 30 years preferred.

How to Apply

If you meet the above qualifications and experience, please email your CV along with the names of two non-related referees to jobs@srilankainsurance.com within 7 days of this advertisement. Kindly mention the post applied for in the subject line of your email.