E-Commerce Project Manager

Role Summary

Star Garments (Pvt) Limited is seeking a dynamic individual with a passion for creativity, problem-solving, and attention to detail to optimize business processes and shape the future of the business. You are required to work remotely on USA hours and must be flexible with your working hours.

Requirements

• Bachelor’s degree in Marketing, Business Administration, Communications, E-commerce, Information Technology, or a related field.
• Strong experience in project management with a focus on operational governance, workflow standardization, and process enforcement.
• Proven ability to maintain structure, accountability, and compliance across cross-functional teams.
• Strong analytical skills with the ability to interpret backlog, ticketing, and resource allocation data.
• Exceptional attention to detail with a focus on accuracy, consistency, and process adherence.
• Excellent written and verbal communication skills.
• Hands-on experience with project management tools (e.g., Asana), ticketing systems (e.g., Deskpro), and workflow or compliance tracking systems.
• Solid understanding of e-commerce operations, release cycles, and cross-functional delivery processes.
• Genuine passion for working with garments.

Key Responsibilities

• Maintain standardized project management practices, including task structures, backlog hygiene, and workflow compliance.
• Ensure project visibility and operational efficiency through reporting dashboards, governance processes, and cross-team coordination.
• Manage ticket triage operations, SLA compliance, and queue monitoring.
• Maintain alignment between Deskpro and Asana, enforce ticket handling standards, and coordinate with support and development teams.
• Manage and maintain ADA compliance initiatives, including task ownership, audit tracking, documentation, and release signoffs.
• Coordinate cross-functional teams to monitor ADA progress and support escalation handling.
• Manage team capacity planning and workload distribution.
• Identify resourcing risks, coordinate staffing and training needs, and support cross-training initiatives.
• Maintain the Asana and Deskpro governance playbook and deliver team training on workflows and compliance standards.
• Serve as the primary coordination point between business stakeholders, developers, and support teams.

Location

STAR GARMENTS | PO Box 1, Ring Road 2, Phase 1 | Investment Promotion Zone | Katunayake | Sri Lanka

Application Instructions

Please email your complete resume with names and contact details of two non-related referees to chammii@star.lk within 7 days of this advertisement.