Quality Assurance Lead - Business Center

Role Summary

Join one of Sri Lanka's leading private healthcare institutions and become part of a skilled team dedicated to delivering exceptional patient care.

Bachelor’s degree in Business Management, Quality Management, or a related field.
Minimum 2–3 years of experience in quality control, process monitoring, or compliance within a business center or shared services environment (healthcare experience is an added advantage).
Strong knowledge of quality management principles, tools, and techniques.
Experience in monitoring KPIs, conducting audits, and preparing quality reports.
Proficient in MS Office, especially Excel.
Excellent analytical, problem-solving, and decision-making skills.
Strong communication and interpersonal skills.
Ability to work in a team and under pressure.
High level of attention to detail and accuracy.
Basic understanding of Hospital Information System (HIS) and business processes is an advantage.

Monitor and evaluate the quality and accuracy of processes and outputs within the business center.
Ensure compliance with organizational policies, procedures, and quality standards.
Conduct regular audits and reviews to identify gaps, risks, and improvement opportunities.
Analyze data and prepare quality performance reports with actionable insights.
Collaborate with teams to implement corrective and preventive actions.
Develop and maintain quality control checklists, SOPs, and documentation.
Provide training and guidance to staff on quality standards and best practices.
Support continuous improvement initiatives to enhance efficiency and service quality.
Liaise with departments to ensure alignment on quality objectives.
Ensure all records and reports are accurately maintained in the Hospital Information System (HIS).

Send your updated CV to recruitment@nawaloka.com. Please mention "BUSINESS CENTER QUALITY CONTROL SUPERVISOR" in the email subject line.