WE ARE HIRING!

Listing Agent / Property Database Administrator

Role Summary

Capital Trust Properties (Pvt) Ltd is a leading real estate services company in Sri Lanka, specializing in residential, commercial and investment property. We support buyers, sellers, landlords, tenants and investors with professional real-estate brokerage, advisory and property management services.

Key Responsibilities

• Professionally handle inbound calls and WhatsApp enquiries, qualify leads, capture full client/property requirements, and route each enquiry to the property advisor.
• Create, update and maintain accurate lead and property records in CRM and related spreadsheets, ensuring consistency of IDs, status, pricing, availability and ownership details across all systems.
• Support property uploads and updates on the company website, External Property Webs and other portals, including descriptions, Attributes, Pricing, Photos and Listing status.
• Provide the Digital/Marketing team with structured property briefs (Leads, Data and Images) when flyers, social posts or campaign materials are requested.
• Support preparation of data/templates for Leading Real Estate and other international or developer platforms.
• Maintain developer and project inventory records, ensuring property details such as unit, floor, view and pricing remain aligned across platforms.
• Conduct periodic data checks to identify missing mandatory fields, inactive or obsolete listings still shown as active, and inconsistent pricing, availability or status across systems.

Requirements/Qualifications

• 1–3+ years’ experience in customer service, front office, administration or a real estate support role.
• Strong spoken and written English, with clear and polite telephone and WhatsApp communication.
• Good working proficiency in Sinhala and/or Tamil is an advantage.
• High attention to detail and comfort working with data, spreadsheets and structured fields.
• Familiarity with CRM systems (CRM, Salesforce or similar) or real estate listing systems is a strong plus.
• Good working knowledge of Excel/Google Sheets, email and WhatsApp.
• Calm, professional and patient, even under pressure or with demanding callers.
• Strong organisational skills; able to balance hotline responsiveness with careful data entry and updates.
• Disciplined in documentation and follow-through; appreciates accuracy and consistency.
• Positive, service-minded attitude and willingness to support multiple teams (Sales, Marketing, Property Management, Legal).

Location

42, Sir Mohammed Macan Markar Mawatha, Colombo 03.

How to Apply

If you feel you are up to the challenge of this opportunity, please apply within 7 days of this advertisement with your complete resume including contact details of two non-related referees to ghr@capitaltrust.lk stating Listing Agent in the subject line of the email.